The Incoming Messages Manager is used to handle messages sent to VSys via e-mail, SMS/text message or the "Send a message" tools in VSys Live/VSys Kiosk.
Filter on Message types, Methods, etc. then click Search.
Click on a person's name to open their profile in a new window; a message where the Sender is "(unknown)" is one where VSys was unable to determine the sender based on the message's source (e-mail address, phone number, etc.). In order to send a reply, you first must link the message back to a person in VSys (below).
Click Edit to open the message. If the sender is not set, search for the person using the Find sender field. Change any other values then click Save.
Click Reply to send a message back to this person.