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If your Twilio phone number is configured to allow incoming SMS messages, VSys will automatically retrieve those messages for you. They will then show up in the Incoming Messages Manager where you can see, change and reply to them. Note: because incoming SMS messages are identified only by the sending phone number, and do not include the sender's name, VSys uses the phone number to match up incoming messages to people in VSys. If more than one person has that phone number, VSys takes its best guess. If no one has it, VSys stores the message but does not link it to a specific individual.