VSys One: Volunteer Management Software

Incoming Messages Manager

From the Letters, mailing labels and e-mails panel, click the Incoming messages link to open the Incoming messages manager. Use the criteria on the left navigation bar to choose which messages to view, then click on the Get messages button.
Incoming messages manager screen showing incoming SMS messages

Criteria

Message types	The options here will depend on what Incoming messages types have been configured under Incoming messages in the Setup panel.
Message origins	If you have configured incoming messages from more than one source - `SMS`, `Kiosk`, `VSys Live`, `E-mail` - you will be able to narrow those sources with this filter.
From locations	If you have more than one location for a message origin, for example multiple kiosk locations, this will allow you to further filter the results.
Statuses	Allows you to select items you have read, not read, dealt with or suspected spam.
Sent	Select a date range for the messages you would like to see.

On the right-click menu

Edit	Opens and views the message itself. Only some properties of the message can be edited.
See conversations	Shows all incoming and outgoing messages for this person.
Letter	(via e-mail only) If this incoming message is linked to an outgoing letter, use this link to edit the properties, the letter itself or change the status of that letter.
Mark xxx as bad...	(via e-mail only) If VSys can connect this message with a person's e-mail address, this link can be used to quickly mark the person's e-mail address as "known bad". Use this for bounced/rejected e-mails.
View message headers	(via e-mail only) Shows the message headers for the incoming e-mail.
Attached files	(via e-mail only) Shows any files and graphics which were included with an e-mail.
Edit sender	Opens the Profile editor for the person who sent the message.
Change status	Changes the status of this message to `Unread`, `Read`, `Handled` or `Spam`.
Send a letter	Merges a letter to the sender of this message.
Delete	Deletes just this message.
See tracked changes	Opens up this message's change history. Only available if tracing is enabled.
Select	Choose All, None or Reverse the checkboxes for all visible messages.
Selected messages	Change the status of all messages, delete them all, or send a letter to all of their senders.
Match to a person	If VSys was unable to locate the sender in the database, this lets you connect the message to the sender so that it appears in that person's history. Note if VSys can pair the e-mail or mobile number with a person's existing information it will automatically match it when the message comes in.