See Applications Still on the Web Server

VSys gives you a tool to see applications which are on the web server without having to download them. This lets you modify their statuses - including deleting them - as needed. Select See applications still on web server from the VSys Web menu.

Example

Anne calls wondering about the status of her application, saying she did not get a confirmation e-mail.

1. Set the date range to around the time that she says she submitted her application.
2. Select the statuses "Ready to download", "Ready to download, confirmed by applicant", and "Not confirmed by applicant".
3. Click Get applications.
4. See that her application's status is "Not confirmed by applicant", her confirmation e-mail was probably eaten by her spam filter. Right-click on the application, select Set status, then Ready to download.
5. Click Save to save any changes here to the web database.

Next time you synchronize with the web database, VSys will now download her application for processing.