Volunteers can be allowed to reset their own passwords online via VSys Live. To set this up:
On the Sign In block (which is placed on either the "Home" or a template page), check the box Show the "Forgot password" link. With that checked, VSys Live will show a link on the sign in block allowing the volunteer to do this.
In Login Settings, check the box When a user resets his password, send the notification e-mails/text messages immediately (this is a global setting that affects all VSys Live sites).
In Login Notifications, set the template(s) to be used. These define the content of the e-mails/text messages and are specific to each VSys Live site.
Ensure that in Site Settings, the E-mail Robot Settings are correct. These settings are specific to each VSys Live site.
Diagnostics
Password reset e-mails not being received? Here are a few places to check.
Check the volunteer's profile.
Is the e-mail on their Letters panel?
Is it "Sent"? If so, have the volunteer check their spam/junk folders. If not, is the Standalone E-mail Robot running?
No letter?
Check that you've created e-mail and/or text message templates.
Look in the VOXI trace logs for user.resetpass commands. In the results of that command, VOXI includes <META> tags which describe its logic, what notifications it's trying to create (or not), and why.
