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Concept
Contact flags are used to indicate ways in which specific volunteers should or should not be contacted.
When to use
Use them when doing mail merges, printing mailing labels or sending e-mails to filter out people who don't want to be contacted. Contact flags can also be used to show how a person wants to be contacted. For example you could define the contact flag "Send newsletter" to designate people who want to receive newsletters.
How to use
Right-click to add all built-in contact flags, or click Add contact flag to create a new one of your own. Options here will show up as a drop-down menu options in the Additional data panel of a person's record.
There are several built-in contact flags which you cannot change or delete, e.g. "Do not call", "Do not e-mail" and "Do not mail".
Deleting a contact flag removes that contact flag from all people who currently have it.