Volunteers can be allowed to reset their own passwords online via VSys Live. This can be done one of three ways.
Basic
VSys Live will send the user an all-new password.
On the Sign In block (which is placed on either the "Home" or a template page), check the box Show the "Forgot password" link.
With that checked, VSys Live will show a link on the sign in block allowing the volunteer to do this.
VSys will send the volunteer a new password.
More flexible
Add the action link Password reset to a menu.
Following that menu link, the volunteer will see something like:
After entering their Current user ID and clicking Send reset e-mail, they will get a new password by e-mail.
Secure
Instead of sending the user an actual password, which you'd then hope they'd remember and which could have been lost in transit, VSys Live sends a unique reset code. That reset code is good for a limited time and only while the user remains on the reset screen. Once they leave or the code expires, it's no good. If someone intercepted their reset code, that someone can't actually use it. And the user gets a password that they themselves chose.
On your template pages, change Replace 'Forgot password' hyperlink to point to this action link. This uses the Page alias setting from the action link itself.
When the volunteer uses this tool, they'll first see something like this:
After entering their e-mail address and clicking Send reset code, they'll see this:
And get an e-mail similar to this:
Finally, after entering the correct reset code, they'll be able to set and confirm their new password.
Important settings
In Login Settings, check the box When a user resets his password, send the notification e-mails/text messages immediately (this is a global setting that affects all VSys Live sites).
In Login Notifications, set the template(s) to be used. These define the content of the e-mails/text messages and are specific to each VSys Live site.
Ensure that in Site Settings, the E-mail Robot Settings are correct. These settings are specific to each VSys Live site.
Diagnostics
Password reset e-mails not being received? Here are a few places to check.
Check the volunteer's profile.
Is the e-mail on their Letters panel?
Is it "Sent"? If so, have the volunteer check their spam/junk folders. If not, is the Standalone E-mail Robot running?
No letter?
Check that you've created e-mail and/or text message templates.
Look in the VOXI trace logs for user.resetpass commands. In the results of that command, VOXI includes <META> tags which describe its logic, what notifications it's trying to create (or not), and why.
