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Support

We stand by our volunteer management software, and understand that it takes more than an e-mail or a "look it up in the manual" note to figure things out sometimes. And we want you to be able to get the most out of VSys One.

Call us toll-free from the US or Canada, (866) 244-1187. From elsewhere, +1 (518) 407-3139.

Our support hours: Monday through Friday, 9am to 6pm ET.

You can also reach us by e-mail, support (at) VSysOne.com. If it's outside our regular business hours and nobody answers on the tech support hotline, e-mail us: it's not unusual for someone to be up and checking their phone at all hours of the night and on weekends.

Holidays

The support desk is closed on the following days in 2020; just like on the weekends and other odd hours, you've still got a decent chance of finding someone answering e-mails if you're patient.

  • January 1, 2021 (New Year's)
  • January 18 (Martin Luther King day)
  • February 15 (President's Day)
  • May 31 (Memorial Day)
  • July 5 (Independence Day, observed)
  • September 6 (Labor Day)
  • October 11 (Columbus Day)
  • November 25 and 26 (Thanksgiving)
  • December 24 (Christmas)
  • December 31, 2021 (New Year's Day, observed)

Support