Technical Webinars We run webinars for our customers and prospective customers about once each month, covering a wide range of topics. Visit the VSys Voices for valuable advice
(none found)
  • KPIs Made Simple: Linking Goals to Actionable Results
03/19/2025 VoicesEverybody 2025 KPIs Made Simple: Linking Goals to Actionable Results Download video Handout (PDF)
  • Cultural Competency: Working Better Together
02/20/2025 VoicesEverybody 2025 Cultural Competency: Working Better Together Download video Handout (PDF)
  • Difficult Conversations
01/16/2025 VoicesEverybody 2025 Difficult Conversations Download video Handout (PDF) Sample Policy
  • Strategic Planning for Volunteer Managers
11/14/2024 VoicesEverybody 2024 Documenting Your Onboarding Process Download video Handout (PDF)
  • What is VSys Anywhere?
11/12/2024 VSys AnywhereBeginnerIntermediate 2024 Basics of Bulk Editing Tools - VSys Anywhere Download video
  • Basics of Bulk Editing Tools - VSys Anywhere
10/28/2024 VSys AnywhereBeginnerIntermediate 2024 Basics of Bulk Editing Tools - VSys Anywhere Download video
  • Documenting Your Onboarding Process
10/17/2024 VoicesEverybody 2024 Documenting Your Onboarding Process Download video Handout (PDF)
  • Basics of Bulk Editing Tools - VSys One
10/16/2024 VSys OneBeginnerIntermediate 2024 Basics of Bulk Editing Tools - VSys One Download video
  • New User Webinar: Scheduling Basics - VSys Anywhere
09/24/2024 VSys AnywhereBeginner 2024 New User Webinar: Scheduling Basics - VSys Anywhere Download video
  • New User Webinar: Basics of Working With People - VSys Anywhere
09/24/2024 VSys AnywhereBeginner 2024 New User Webinar: Basics of Working With People - VSys Anywhere Download video
  • Exporting to Spreadsheets - VSys Anywhere
09/24/2024 VSys AnywhereBeginnerIntermediate 2024 Exporting to Spreadsheets - VSys Anywhere Download video Handout (PDF)
  • Planning for Emergencies, With MD Anderson Cancer Center
09/19/2024 VoicesEverybody 2024 Planning for Emergencies, With MD Anderson Cancer Center Download video Case study
  • Exporting to Spreadsheets - VSys One
09/12/2024 VSys OneBeginnerIntermediate 2024 Exporting to Spreadsheets - VSys One Download video Handout (PDF)
  • New User Webinar - VSys One
08/22/2024 VSys OneBeginner 2024 New User Webinar - VSys One Download video
  • Reporting Basics - VSys Anywhere
08/19/2024 VSys AnywhereBeginner 2024 Reporting Basics - VSys Anywhere Download video Handout (PDF)
  • Transform Your Data Visualization into a Data Story
08/15/2024 VoicesEverybody 2024 Transform Your Data Visualization into a Data Story Download video Handout (PDF)
  • Reporting Basics - VSys One
08/14/2024 VSys OneBeginner 2024 Reporting Basics - VSys One Download video Handout (PDF)
  • Fundamentals of Collecting Data for Impactful Storytelling
07/17/2024 VoicesEverybody 2024 Fundamentals of Collecting Data for Impactful Storytelling Download video Handout (PDF) Assessment tool (sample) Assessment tool (blank)
  • Job Associations, Assignments and Slots - what's the difference? - VSys Anywhere
06/24/2024 VSys AnywhereBeginner 2024 Job Associations, Assignments and Slots - what's the difference? Download video Handout (PDF)
  • Building a JEDI (Just, Equitable, Diverse & Inclusive) Volunteer Work Force
05/16/2024 VoicesEverybody 2024 Building a JEDI (Just, Equitable, Diverse & Inclusive) Volunteer Download video Handout (PDF)
  • Key Learnings from Recent Conferences
04/24/2024 VoicesEverybody 2024 Key Learnings from Recent Conferences Download video
  • Job Associations, Assignments and Slots - what's the difference? - VSys One
03/13/2024 VSys OneBeginner 2024 Job Associations, Assignments and Slots - what's the difference? Download video Handout (PDF)
  • VSys Voices: Happy Volunteers = Retention. Keeping Volunteers Engaged
03/06/2024 VoicesEverybody 2024 VSys Voices: Happy Volunteers = Retention. Keeping Volunteers Engaged Download video Handout (PDF)
  • VSys Voices: Practical Tips and Tools for Your Next Recruiting Campaign
02/15/2024 VoicesEverybody 2024 VSys Voices: Practical Tips and Tools for Your Next Recruiting Campaign Download video Handout (PDF)
  • VSys Voices: Future Trends and How to Apply Them
01/18/2024 VoicesEverybody 2024 VSys Voices: Future Trends and How to Apply Them Download video Handout (PDF) Resources handout (PDF)
  • Awards Manager - VSys One
01/17/2024 VSys OneBeginnerIntermediate 2024 Awards Manager - VSys One Download video Handout (PDF)
  • Awards Manager - VSys Anywhere
01/15/2024 VSys AnywhereBeginnerIntermediate 2024 Awards Manager - VSys Anywhere Download video Handout (PDF)
  • Volunteer data to support recruitment - VSys Anywhere
11/13/2023 VSys AnywhereIntermediate 2023 Volunteer data to support recruitment - VSys Anywhere Download video Handout (PDF)
  • Volunteer data to support recruitment - VSys One
11/09/2023 VSys OneIntermediate 2023 Volunteer data to support recruitment - VSys One Download video Handout (PDF)
  • VSys Voices: Standard Operationg Procedures: Nuts & Bolts
11/08/2023 VoicesEverybody 2023 VSys Voices: Standard Operationg Procedures: Nuts & Bolts Download video Handout (PDF)
  • VSys Voices: Recruiting from First Contact to First Shift
10/19/2023 VoicesEverybody 2023 VSys Voices: Recruiting from First Contact to First Shift Download video Handout (PDF)
  • Lists and Intellilists
10/18/2023 VSys OneVSys AnywhereBeginner 2023 Lists and Intellilists Download video Handout (PDF)
  • Filtering: VSys One
10/06/2023 VSys OneBeginnerIntermediate 2023 Filtering: VSys One Download video Handout (PDF)
  • VSys Voices: Survey Measurement & The Volunteer Satisfaction Index (VSI)
09/28/2023 VoicesEverybody 2023 VSys Voices: Survey Measurement & The Volunteer Satisfaction Index (VSI) Download video Handout (PDF)
  • Filtering: VSys Anywhere
09/25/2023 VSys AnywhereBeginnerIntermediate 2023 Filtering: VSys Anywhere Download video Handout (PDF)
  • VSys Voices: Conducting Performance Evaluations for Volunteers
07/20/2023 VoicesEverybody 2023 VSys Voices: Conducting Performance Evaluations for Volunteers Download video Handout (PDF)
  • Methods for Capturing and Conducting Performance Evaluations in VSys
07/19/2023 VSys AnywhereBeginnerIntermediate 2023 Methods for Capturing and Conducting Performance Evaluations in VSys Download video Handout (PDF) Certification definition
  • Collecting Metrics With Your Kiosks
07/06/2023 Intermediate 2023 Collecting Metrics With Your Kiosks Download video
  • VSys Voices: Data Storytelling Essentials for Volunteer Leaders
06/07/2023 VoicesEverybody 2023 VSys Voices: Data Storytelling Essentials for Volunteer Leaders Download video Handout (PDF)
  • Spring Cleaning
05/11/2023 VSys OneVSys AnywhereIntermediate 2023 Spring Cleaning Download video Handout (PDF)
  • VSys Voices: Healing Beats Program Overview
05/01/2023 VoicesEverybody 2023 Spring Cleaning Download video Handout (PDF)
  • VSys Voices: Professional Development for Volunteers and Their Managers
03/16/2023 VoicesEverybody 2023 Spring Cleaning Download video Handout (PDF)
  • Training Features (VSys Anywhere)
03/13/2023 VSys AnywhereIntermediate 2023 Training Features (VSys Anywhere) Download video Handout (PDF)
  • Training Features (VSys One)
03/09/2023 VSys AnywhereIntermediate 2023 Training Features (VSys One) Download video Handout (PDF)
  • VSys Voices: Considering Online Training for Volunteers
Guest Speaker Paul Falkowlski, PhD 02/16/2023 VoicesEverybody 2023 VSys Voices: Considering Online Training for Volunteers Download video Handout (PDF) HIPAA/PHI chart
  • Scheduling Reports
02/12/2023 VSys AnywhereIntermediate 2023 Scheduling Reports Download video Handout (PDF)
  • VSys Voices: The Value of Volunteer Recognition for Morale
01/19/2023 VoicesEverybody 2023 VSys Voices: The Value of Volunteer Recognition for Morale Download video Handout (PDF) Presentation (PowerPoint)
  • Awards (VSys One)
01/18/2023 VSys OneBeginnerIntermediate 2023 Awards (VSys One) Download video Handout (PDF) Award types (PDF)
  • Awards (VSys Anywhere)
01/18/2023 VSys AnywhereBeginnerIntermediate 2023 Awards (VSys Anywhere) Download video Handout (PDF) Award types (PDF)
  • Job Descriptions (VSys One)
12/14/2022 VSys OneBeginnerIntermediate 2022 Job Descriptions (VSys One) Download video Handout (PDF)
  • Job Descriptions (VSys Anywhere)
12/13/2022 VSys AnywhereBeginnerIntermediate 2022 Job Descriptions (VSys Anywhere) Download video Handout (PDF)
  • Reporting Basics (VSys One)
11/29/2022 VSys OneBeginner 2022 Reporting Basics (VSys One) Download video Handout (PDF)
  • VSys Voices: Creating Volunteer Descriptions with Strong Foundations
11/17/2022 VoicesEverybody 2022 VSys Voices: Creating Volunteer Descriptions with Strong Foundations Download video Handout (PDF) Template (Word)
  • VSys Voices: "GAME ON!" Playing for Keeps with Volunteers
10/20/2022 VoicesEverybody 2022 VSys Voices: "GAME ON!" Playing for Keeps with Volunteers Download video Handout (PDF)
  • Surveys (VSys One)
09/28/2022 VSys OneBeginnerIntermediate 2022 Surveys (VSys One) Download video Handout (PDF)
  • VSys Voices: How to Hire a Volunteer Manager
09/21/2022 VoicesEverybody 2022 VSys Voices: How to Hire a Volunteer Manager Download video Handout (PDF)
  • Surveys (VSys Anywhere)
09/19/2022 VSys AnywhereBeginnerIntermediate 2022 Surveys (VSys Anywhere) Download video Handout (PDF)
  • VSys Voices: How Boston Medical Center's Volunteer Team Uses Metrics
07/13/2022 VoicesEverybody 2022 VSys Voices: How Boston Medical Center's Volunteer Team Uses Metrics Download video Handout (PDF) Sample reports (PDF)
  • VSys Voices: Integrating Metrics and Patient Experience
05/19/2022 VoicesEverybody 2022 VSys Voices: Integrating Metrics and Patient Experience Download video Worksheet Worksheet (sample)
  • Working with Job Definitions (VSys Anywhere)
04/25/2022 VSys AnywhereBeginnerIntermediate 2022 Working with Job Definitions (VSys Anywhere) Download video
  • Working with Job Definitions (VSys One)
04/14/2022 VSys OneBeginnerIntermediate 2022 Working with Job Definitions (VSys One) Download video
  • VSys Voices: Metrics and Data Storytelling: Using the Number and Words that Matter
04/13/2022 VoicesEverybody 2022 VSys Voices: Metrics and Data Storytelling: Using the Number and Words that Matter Download video Worksheet Worksheet (sample)
  • What's new in VSys version 4.1
03/17/2022 NewVSys One 2022 What's new in VSys version 4.1 Download video
  • VSys Voices: Recruitment: Problem-Solving Panel Discussion
03/11/2022 VoicesEverybody 2022 VSys Voices: Recruitment: Problem-Solving Panel Discussion Download video Worksheet Worksheet (sample)
  • VSys Voices: Collaborating to Build a Relevant Volunteer Program
02/17/2022 VoicesEverybody 2022 VSys Voices: Collaborating to Build a Relevant Volunteer Program Download video Handout (PDF) Worksheet (Excel template)
  • Scheduling: Job Associations, Assignments, and Slots (VSys One)
02/16/2022 VSys OneBeginnerIntermediate 2022 Scheduling: Job Associations, Assignments, and Slots (VSys One) Download video Handout (PDF)
  • Scheduling (VSys Anywhere)
02/16/2022 VSys AnywhereBeginnerIntermediate 2022 Scheduling (VSys Anywhere) Download video Handout (PDF)
  • VSys Voices: Social Determinants of Health: What Are They, Why Do They Matter, What Can We Do?
01/21/2022 VoicesEverybody 2022 VSys Voices: Social Determinants of Health: What Are They, Why Do They Matter, What Can We Do? Download video Handout (PDF)
  • Awards (VSys One)
01/13/2022 VSys OneBeginnerIntermediate 2022 Awards (VSys One) Download video Award types (PDF) Process (PDF)
  • VSys Web Advanced Application Forms
10/27/2021 VSys OneBeginnerIntermediate 2021 VSys Web Advanced Application Forms Download video Handout (PDF)
  • VSys Live Dynamic Application Forms
10/14/2021 VSys OneIntermediate 2021 VSys Live Dynamic Application Forms Download video Handout (PDF)
  • VSys Voices: Using HCAHPS Surveys to Prove Volunteer Value
10/13/2021 VoicesEverybody 2021 VSys Voices: Using HCAHPS Surveys to Prove Volunteer Value Download video Handout (PDF) Worksheet (Excel)
  • VSys Voices: Rethinking how we train volunteers with Dr. Paul Falkowski
Guest Speaker Paul Falkowlski, PhD 09/16/2021 VoicesEverybody 2021 VSys Voices: Rethinking how we train volunteers with Dr. Paul Falkowski Download video Handout (PDF)
  • Mini-webinar: COVID Certifications
09/13/2021 VSys OneIntermediate 2021 Mini-webinar: COVID Certifications Download video Award types (PDF)
  • Dynamic Application Forms (Part I)
09/09/2021 VSys OneIntermediate 2021 Dynamic Application Forms (Part I) Download video
  • VSys Voices: Recruiting New Way or the Highway
08/23/2021 VoicesEverybody 2021 VSys Voices: Recruiting New Way or the Highway Download video Handout (PDF)
  • VSys Web Advanced
08/18/2021 VSys OneIntermediate 2021 VSys Web Advanced Download video
  • E-mail communications: VSys Anywhere
06/21/2021 VSys OneVSys Anywhere 2021 E-mail communications: VSys Anywhere Download video
  • E-mail communications: VSys One
06/16/2021 VSys OneIntermediate 2021 E-mail communications: VSys One Download video
  • VSys Voices: One Year Anniversary/Review of past topics
06/09/2021 VoicesEverybody 2021 VSys Voices: One Year Anniversary/Review of past topics Download video
  • Eligibility Checklists
05/13/2021 VSys OneIntermediateExpert 2021 Eligibility Checklists Download video
VSys Voices: Re-engaging Volunteers Post-COVID 05/12/2021 VoicesEverybody 2021 VSys Voices: Re-engaging Volunteers Post-COVID Handout (PDF)
  • VSys Voices: Client Testimonials
04/01/2021 VoicesEverybody 2021 VSys Voices: Client Testimonials Download video
  • Basic Reporting (VSys Anywhere, part II)
03/29/2021 VSys AnywhereBeginnerIntermediate 2021 Basic Reporting (VSys Anywhere, part II) Download video
  • Basic Reporting (VSys Anywhere)
03/22/2021 VSys AnywhereBeginnerIntermediate 2021 Basic Reporting (VSys Anywhere) Download video
  • Basic Reporting (VSys One)
03/11/2021 VSys OneBeginnerIntermediate 2021 Basic Reporting (VSys One) Download video
  • VSys Voices: ROI
03/10/2021 VoicesEverybody 2021 VSys Voices: ROI Download video Handout (PDF)
  • VSys Voices: Volunteers and Vaccination Clinics
02/18/2021 VoicesEverybody 2021 VSys Voices: Volunteers and Vaccination Clinics Download video Handout (PDF)
  • Basic Reporting (VSys One)
02/17/2021 VSys OneBeginnerIntermediate 2021 Basic Reporting (VSys One) Download video
  • Awards (VSys Anywhere)
01/25/2021 VSys AnywhereBeginnerIntermediate 2021 Awards (VSys Anywhere) Download video
  • VSys Voices: Practical Advice On Volunteer Recognition: What, Why and How in 2021?
01/21/2021 VoicesEverybody 2021 VSys Voices: Practical Advice On Volunteer Recognition: What, Why and How in 2021? Download video Handout (PDF)
  • Navigating VSys One
11/19/2020 VSys OneBeginner 2020 Navigating VSys One Download video
  • VSys Voices: Emergency Volunteering
11/15/2020 VoicesEverybody 2020 VSys Voices: Emergency Volunteering Download video
  • Reporting what counts
11/12/2020 VSys OneBeginnerIntermediate 2020 Reporting what counts Download video Handout (PDF)
  • Certifications
10/15/2020 VSys OneBeginnerIntermediate 2020 Certifications Download video
  • VSys Voices: Managing Up
10/14/2020 VoicesEverybody 2020 VSys Voices: Managing Up Download video
  • Filtering
09/24/2020 VSys OneBeginnerIntermediate 2020 Filtering Download video
  • VSys Voices: Virtual Volunteering
09/23/2020 VoicesEverybody 2020 VSys Voices: Virtual Volunteering Download video
  • Surveys
08/27/2020 VSys OneBeginnerIntermediate 2020 Surveys Download video
  • What's new in VSys One version 4.0
10/16/2019 NewVSys OneEverybody 2019 What's new in VSys One version 4.0 Download video Handout (PDF)
  • Filtering
02/21/2019 VSys OneBeginnerIntermediate 2019 Filtering Download video Handout (PDF)
  • Awards
01/22/2019 VSys OneBeginnerIntermediate 2019 Awards Download video
  • VSys Live action links
05/24/2018 VSys OneIntermediateExpert 2018 VSys Live action links Download video
  • Reporting basics
05/16/2018 VSys OneBeginner 2018 Reporting basics Download video
  • Awards - Express
01/18/2018 VSys OneBeginnerIntermediate 2018 Awards - Express Download video
  • Paperless Office
06/22/2017 VSys OneBeginnerIntermediate 2017 Paperless Office Download video Handout (PDF)
  • Custom Column Reports
06/20/2017 VSys OneBeginnerIntermediate 2017 Custom Column Reports Download video
  • Filtering
02/21/2017 VSys OneBeginnerIntermediate 2017 Filtering Download video Handout (PDF)
  • Awards
01/25/2017 VSys OneBeginnerIntermediate 2017 Awards Download video Handout (PDF)
  • Applications - VSys Web
09/09/2016 VSys OneIntermediateExpert 2016 Applications - VSys Web Download video
  • Applications - VSys Live
09/09/2016 VSys OneIntermediateExpert 2016 Applications - VSys Live Download video
  • Applications - Desktop
09/09/2016 VSys OneIntermediateExpert 2016 Applications - Desktop Download video
  • Reporting II
08/24/2016 VSys OneBeginnerIntermediate 2016 Reporting II Download video
  • Reporting
07/20/2016 VSys OneBeginnerIntermediate 2016 Reporting Download video Handout (PDF)
  • Certifications
07/14/2016 VSys OneBeginnerIntermediate 2016 Certifications Download video Handout (PDF)
  • Scheduling
03/16/2016 VSys OneBeginnerIntermediate 2016 Scheduling Download video Handout (PDF)
  • Mail Merges
11/11/2015 VSys OneBeginnerIntermediate 2015 Mail Merges Download video Handout (PDF)
  • Accounts, Outcomes and Impacts
07/22/2015 VSys OneIntermediateExpert 2015 Accounts, Outcomes and Impacts Download video Handout (PDF)
  • Advanced Security
06/24/2015 VSys OneIntermediateExpert 2015 Advanced Security Download video Handout (PDF)
  • Scheduled Tasks
04/29/2015 VSys OneIntermediateExpert 2015 Scheduled Tasks Download video
  • Screening
03/25/2015 VSys OneEverybody 2015 Screening Download video Handout (PDF)
  • Tool Profiles
03/11/2015 VSys OneIntermediateExpert 2015 Tool Profiles Download video Handout (PDF)
  • Awards
01/28/2015 VSys OneBeginnerIntermediate 2015 Awards Download video
  • What's New in VSys One version 3.0
01/20/2015 NewVSys OneEverybody 2015 What's New in VSys One version 3.0 Download video Handout (PDF)
  • Kiosk Configuration
10/22/2014 VSys OneIntermediate 2014 Kiosk Configuration Download video Handout (PDF)
  • Mail Merges
10/15/2014 VSys OneBeginnerIntermediate 2014 Mail Merges Download video Handout (PDF)
  • What's new in VSys One version 2.4
09/24/2014 NewVSys OneEverybody 2014 What's new in VSys One version 2.4 Download video Handout (PDF)
  • Job definitions
06/25/2014 VSys OneBeginnerIntermediate 2014 Job definitions Download video Handout (PDF)
  • Jobs and Scheduling
05/28/2014 VSys OneBeginnerIntermediate 2014 Jobs and Scheduling Download video Handout (PDF)
  • Report Designer
05/14/2014 VSys OneIntermediateExpert 2014 Report Designer Download video
  • Basic reporting
04/30/2014 VSys OneBeginnerIntermediate 2014 Basic reporting Download video Handout (PDF)
  • Tips and Tricks
04/16/2014 VSys OneEverybody 2014 Tips and Tricks Download video Handout (PDF)
  • Letters and Letter Templates
03/12/2014 VSys OneBeginnerIntermediate 2014 Letters and Letter Templates Download video Handout (PDF)
  • Eligibility/Intake Checklists
02/26/2014 VSys OneIntermediateExpert 2014 Eligibility/Intake Checklists Download video Handout (PDF)
  • Filters
01/28/2014 VSys OneBeginnerIntermediate 2014 Filters Download video
  • Awards
01/23/2014 VSys OneBeginnerIntermediate 2014 Awards Download video Handout (PDF)
  • Awards (Refresher)
01/22/2014 VSys OneBeginnerIntermediate 2014 Awards (Refresher) Download video Handout (PDF)
  • Custom Application Forms
10/29/2013 VSys OneIntermediateExpert 2013 Custom Application Forms Download video Handout (PDF)
  • Lists and Intellilists
10/23/2013 VSys OneEverybody 2013 Lists and Intellilists Download video
  • Scheduled Tasks
08/20/2013 VSys OneIntermediateExpert 2013 Scheduled Tasks Download video Handout (PDF)
  • Tool Profiles
08/12/2013 VSys OneIntermediateExpert 2013 Tool Profiles Download video Handout (PDF)
  • What's New in VSys One 2.2
07/22/2013 NewVSys OneEverybody 2013 What's New in VSys One 2.2 Download video Handout (PDF)
  • Bulk Tools
04/22/2013 VSys OneIntermediateExpert 2013 Bulk Tools Download video Handout (PDF)
  • What's New in VSys One 2.1
03/28/2013 NewVSys OneEverybody 2013 What's New in VSys One 2.1 Download video Handout (PDF)
  • Awards
01/22/2013 VSys OneBeginnerIntermediate 2013 Awards Download video Handout (PDF)
Report designer II 12/18/2012 VSys OneIntermediateExpert 2012 Report designer II Download video Interactive File Importer(IFI) 12/17/2012 VSys OneIntermediateExpert 2012 Interactive File Importer(IFI) Download video
  • Report designer
11/11/2012 VSys OneIntermediateExpert 2012 Report designer Download video Handout (PDF)
  • Reporting
10/16/2012 VSys OneBeginnerIntermediate 2012 Reporting Download video Handout (PDF)
  • Tips and Tricks
09/17/2012 VSys OneEverybody 2012 Tips and Tricks Download video Handout (PDF)
  • Mail merges
08/07/2012 VSys OneBeginnerIntermediate 2012 Mail merges Download video Handout (PDF)
Letter templates 06/27/2012 VSys OneBeginnerIntermediate 2012 Letter templates Download video
  • What's New in VSys One version 2.0
05/24/2012 NewVSys OneEverybody 2012 What's New in VSys One version 2.0 Download video
Kiosk/Touch screen 04/26/2012 VSys OneBeginnerIntermediate 2012 Kiosk/Touch screen Download video Lists and Intellilists 03/21/2012 VSys OneEverybody 2012 Lists and Intellilists Download video Awards 02/15/2012 VSys OneBeginnerIntermediate 2012 Awards Download video Scheduling, Part 2 01/19/2012 VSys OneBeginnerIntermediate 2012 Scheduling, Part 2 Download video Scheduling, Part 1 01/18/2012 VSys OneBeginnerIntermediate 2012 Scheduling, Part 1 Download video