Frequently Asked Questions

Every part of the VSys solution is available as cloud (vendor)-hosted. Most of those tools are also web-based, i.e. run in a browser.

• VSys Anywhere for volunteer administration.
• VSys Live or VSys Live Essentials for volunteers to sign up, update profiles, enter hours, take online trainings, upload files, capture stories, see their assignments, etc.
• VSys Web for basic online applications (optional, but included with annual support at no additional charge),
• VSys Live Kiosk for online checkin/checkout (and if you allow) can be used by volunteers on their own devices_
• Schedule Lookup Toolfor non-administrators to view volunteer schedules so that you don t have to purchase additional licenses for them.
• Volunteer Request Tool for non-administrators to submit requests for volunteers, monitor fulfillment and receive automatic reports of submitted hours.
• VSys Live Online Training Module to present trainings and quizzes to volunteers.

The only non-browser product is VSys One, which may be used by superusers or by smaller customers.

By phone, e-mail and web - with US-based staff on the other end of the line who know how to use our software and how to help you run your organization. Training is available on-site and via the web (WebEx). We include a certain number of web-based training hours (based on your number of users) when you first implement VSys. And the first twelve months of support is included at no additional charge and this includes software upgrades.

Additional training (in person or via WebEx) is always available. When you purchase training hours they remain "in the bank" and never expire. Training is done on your VSys One system so attendees see your configuration during training. And it is recorded so you have a "library" for refreshers or new hires.

We hold free monthly training webinars and recordings of this training are available on our website.

After year two you receive the same support at 20% of the initial licensing price per year (and you can also purchase discounted support by pre-paying for a three-year block). Support and maintenance are optional but we think you'll appreciate the support and updates enough that you'll want to continue.

Yes! This is a differentiator of VSys compared to most competitors. We don't charge you for making changes to your configuration. And no waiting for our team to have time to make your changes. In fact everything we can do to configure your software can be done by you as well! And if you don't remember how to make the change, you can contact our support or view our online documentation/training. Our goal is to empower you to configure the system to meet your specific needs.

That being said, if you don't want to make your own changes, we offer services to do so for you via SmartHands.

We don't put the pricing on our website because it varies based on your organization's needs. Once we know your requirements, we'll give you a quote on the costs and the services you'll need/want. Discounts are available for bulk license purchases. And we never - ever - charge you based on the number of volunteers you want to track: we don't want to penalize you for being successful!

VSys One products can be purchased progressively, as needed, so that you can start small and add other modules over time.

It's not a secret: we're not the cheapest solution. We don't want to be. Instead we'll give you the a powerful, flexible, scalable product and the best support humans can provide, from implementation through training and then long-term support. Our entire team is US-based and we never outsource any of our services.

Here at VSys we happily admit to being neurotic about security. We'll complete a risk or security assessment so your IT department can verify the security of our systems.

All VSys products are hosted in SOC 2 compliant facilities in the USA or Canada depending on your location, so your data stays in your country.

Your data is stored in its own dedicated virtual machine and database that only you and our support team can access. Click here to learn more about our hosting solution. Or if your IT requires, you can self-host the entire VSys solution on-premise.

Yes! We provide MFA for volunteer administrators utilizing Duo (this does come at an an additional cost). We can use SAML for VSys Anywhere depending on your authentication provider.

If you're coming form Volunteer Works, Volgistics and or other systems we have some special tools which can be used to bulk import the majority of your data at no cost for new clients. For other solutions, we can import data for a nominal fee based on the complexity of the data being converted - learn more here.

Absolutely! We'll do an online web demonstration first because this is the best way to have an interactive discussion and show you the features that are most important to get you started. After that we can provide a 30-day trial with no obligations.